Case Study: Lifeways Group achieves 30–50% reduction in reactive property maintenance and estate-wide control with Access Group’s Access Maintain

Lifeways Group - Customer Case Study

Lifeways Group, the UK’s largest supported living specialist, needed to regain visibility and control of property management across a rapidly expanding estate. Rapid growth and an outsourced call-centre left the organisation with limited oversight, rising reactive maintenance costs and slower time-to-fix. Lifeways Group chose Access Group’s property maintenance platform, Access Maintain, as a flexible, intuitive solution to bring control back in-house.

Access Group implemented Access Maintain across Lifeways Group’s supply chain, introducing PO-driven jobs, audit trails, contractor compliance checks and real-time reporting. Within two weeks average call-out costs dropped by one-third, and Lifeways Group expects a 30–50% reduction in annual reactive maintenance spend; the property team now has greater ownership, faster fixes and clearer contractor accountability. Access Group’s solution also streamlined payments, improved compliance and enabled proactive asset management across the estate.

Lifeways Group

Greg Robinson

Head of Property