Case Study: Minster Care Group achieves streamlined reporting and improved CQC compliance with The Access Group's Access Care Compliance

How Minster care group were able to improve CQC inspection ratings

Minster Care Group, a leading UK provider managing over 164 residential and nursing homes, faced heavy duplication, paper-based audits and fragmented spreadsheets that limited head‑office visibility and made it hard to maintain standardised, CQC‑compliant processes. To address goals like reducing paperwork, improving regulatory compliance and standardising audits across all homes, Minster Care Group deployed Access Care Compliance from Access Group.

Access Group’s Access Care Compliance centralized audits, action plans and evidence, automated monthly incident and training reports, and managed CQC notifications, giving head office real‑time visibility and homes an easy way to complete standardised inspections. The result was fewer errors, faster data collection, improved operational efficiency and demonstrable compliance — including the ability to run CQC‑style inspections and improved inspection ratings across the group.

Minster Care Group

John Alflatt

Finance Director