Case Study: Auxillis cuts cost per case by ~20% and centralises end-to-end accident management with Access Group’s Access Legal Case Management

How Access Legal Case Management powers Auxillis, the UK’s leading accident assistance provider

Auxillis, the UK’s leading accident assistance provider (part of Redde plc), faced fragmented IT after merging three businesses—operating five separate claims systems that caused duplicate data entry, inconsistent workflows and high training costs. To standardise operations they chose Access Group’s Access Legal Case Management system as their single platform.

Access Group implemented Access Legal across nearly 600 Auxillis users, delivering a centralised end-to-end case repository, real‑time integrations (Web Services/BizTalk), secure document sharing and fast failover resilience. The rollout cut data duplication and training time, enabled e‑sign hire agreements and automated case imports, and delivered measurable savings—Auxillis estimates roughly a 20% reduction in cost per case.

Auxillis

Susan Howe

Operations Director,