Case Study: Hawksmoor achieves better labour cost control and improved staff retention with Access Group

Hawksmoor - Customer Case Study

Hawksmoor, an eight-restaurant steakhouse group with 678 staff and a £39m turnover, needed a people-first system that would be adopted by general managers, frontline teams and head office to tighten labour cost control, remove confusion around holiday entitlement and deliver efficient payroll. To solve this they invested in the AccessPeople solution from Access Group (Access Hospitality), aiming to modernise staff scheduling, time & attendance, HR and payroll while supporting their staff‑focused culture.

Access Group implemented AccessPeople across Hawksmoor to provide intuitive rotas, a self-service portal and integrated payroll/HR functionality. By showing national insurance and holiday accruals in rota wage costs and offering clear financial and wage-cost reporting, Access Group empowered general managers to take ownership of labour expenses, eliminated entitlement queries, improved profitability and reduced staff turnover, enabling faster, more confident operational decisions.

Hawksmoor

Angela Cubillos

Financial Controller