Case Study: GAIL's Bakery achieves faster, seamless transactions and real-time reporting with Access Group

Gail's Bakery - Customer Case Study

Gail's Bakery, a growing artisan bakehouse with 47 sites mainly around Greater London, needed a more reliable EPoS and stock-control solution after its tablet/Wi‑Fi system could no longer keep pace with expansion. Priorities included creating seamless, faster transactions, supporting strategic growth, and improving customer experience, so Gail's turned to Access Group (via its Access Hospitality EPoS and stock management programmes).

Access Group implemented its Access EPoS and stock management platform, combining new and existing hardware, bespoke bakery ordering processes, biometric sign‑in integration via API, and full staff training with a staged roll‑out across all sites. The solution delivered faster transaction times, live transactional data for Head Office reporting and BI, successful third‑party biometric integration, and immediate reporting efficiencies—supporting cost control and scalable expansion for Gail's.

Gail's Bakery

Tom Molnar

Chief Executive Officer