Case Study: Five Guys achieves streamlined facilities management and 20% admin time savings with Access ProNett by Access Group

Five Guys - Customer Case Study

Five Guys, the fast-growing burger chain, was expanding rapidly in the UK and facing mounting property maintenance challenges: an old-fashioned help desk and third-party facilities management that left the business with poor visibility on repair quality, costs, compliance and slow turnaround. To support ambitious growth and speed up fixes, Five Guys selected Access Group’s cloud-based facilities solution, Access ProNett, to replace the fragmented phone-and-portal process with a streamlined, user-friendly platform.

Access Group implemented Access ProNett end-to-end, automating workflows, enabling direct contractor contact and real-time job visibility. The change cut property maintenance admin by 20%, saved about one day a week in chasing jobs and invoices, increased first-time fixes and delivered lower average job costs, more accurate CapEx budgeting and stronger contractor relationships — all measurable improvements that have reduced costs and improved operational control.

Five Guys

Chris Ward

Facilities Manager