Case Study: Samuel Estates cuts admin and improves absence management with Access Group’s aCloud TeamSeer

Estate agency cuts admin and focuses on customers to grow

Samuel Estates, an independent estate agency with three offices across London and Surrey, faced a paper-based absence management and holiday-planning process that was highly admin‑heavy. Founder and Managing Director Nicholas Samuel had to collect absence requests manually and update spreadsheets weekly, leaving staff without real‑time visibility. To solve this, Samuel Estates turned to aCloud TeamSeer from Access Group.

Access Group implemented aCloud TeamSeer to automate holiday booking, reduce paper forms and admin, and give the team live visibility to prevent absence clashes and improve resource planning. Samuel Estates reported instant benefits—faster processes and less time spent on admin so staff could focus on clients—and Access Group notes the solution can cut admin time by up to 85% and reduce employee absence by up to 25% for many customers.

Samuel Estates

Nicholas Samuel

Founder and Managing Director