Case Study: Essex & Herts Air Ambulance Trust achieves streamlined processes and improved fundraising insights with Access Group's thankQ CRM

Essex & Herts Air Ambulance Trust invest in Access thankQ CRM to better manage their processes and fundraising strategy

Essex & Herts Air Ambulance Trust was experiencing steady growth and found their existing CRM no longer delivered the business benefits needed to support fundraising and operational processes. To gain better visibility and control across the organisation, the Trust invested in Access Group’s Access thankQ CRM.

Access Group implemented Access thankQ CRM to streamline the charity’s database, provide flexible hosting options, and make the system intuitive for volunteers with minimal training. The solution has improved data visibility and supporter insights, enhanced the effectiveness of fundraising initiatives, and given the Trust greater control over processes — outcomes that directly support Essex & Herts Air Ambulance’s life‑saving work.

Essex & Herts Air Ambulance

Chris Duncan

IT and Database Administrator