Case Study: Countywide Carers achieves £15,000 annual savings and 30 hours/week efficiency gains with Access Group’s care management software

Countywide Carers - Customer Case Study

Countywide Carers, an Oxfordshire homecare provider rated Outstanding by the CQC, needed to increase efficiency, reduce back-office costs and ensure visit compliance. Founder Heidi Kennedy had been frustrated with a limited scheduling system that caused clashes, wrong carer assignments and excessive administrative work, so she selected care management software from the Access Group to provide an integrated solution.

Access Group supplied a combined care-management suite (scheduling, electronic care planning, eMAR and mobile access) that eliminated duplicate records and sped up workflows. Countywide estimates it has reclaimed about 30 staff hours per week, reduced admin and back-office costs, achieved better visit compliance and saved around £15,000 a year (≈£500 per client); clients and staff report improved experience, and the CQC noted the system helped prevent missed visits. Access Group continues to deliver updates and support.

Countywide Carers

Heidi Kennedy

Founder