Case Study: Bay Care achieves £111,000 annual savings and 95% compliance with Access Group

Bay Care save £111,000 and improve compliance

Bay Care Domiciliary Care Ltd, based in Paignton, Devon, is a growing provider of domiciliary and live-in care that struggled with inefficient paper records and a legacy scheduling system. Manual rostering, lengthy payroll and invoicing processes, and reliance on carers to report missed tasks increased back-office overheads, hampered growth and risked compliance — so Bay Care chose an integrated care management solution from Access Group, using Access PeoplePlanner and Access Mobizio to tackle these issues.

Access Group implemented a paperless, integrated system combining rostering, electronic care planning/MAR, a mobile app, live monitoring dashboard and finance tools. The change cut annual costs by £111,000 (including £75,000 from staff reductions and £3,000/month saved on postage), reduced client calls by 60%, improved compliance from 60% to 95% (a 35% uplift), and sped payroll and invoicing (payroll now one day per 4-week period; invoicing two hours), while enabling Bay Care to scale more confidently.

Bay Care

Kat Green

Director