Case Study: Hachette UK achieves quick, accurate absence reporting and proactive sickness management with Access Group's TeamSeer

Access TeamSeer simplifies absence management for Hachette UK

Hachette UK, a leading UK publisher, faced an unwieldy absence system that was hard to log into, offered no reliable sickness reporting, and left HR spending excessive time on manual queries and Excel records. After evaluating options, Hachette UK selected Access Group’s TeamSeer to replace the legacy process and provide an intuitive, fit-for-purpose absence management solution.

Access Group implemented TeamSeer across the business, delivering self-service holiday booking, instant visibility of who’s in, and automated monthly trigger reports for HR and managers. The change produced immediate, measurable benefits — for example, HR could see staffing status within two minutes during a site closure — and resulted in quicker, more accurate absence reporting, fewer HR queries and more consistent, proactive support for employees.

Hachette UK

Mary Redmond

HR Director