Case Study: Abbeyfield achieves streamlined, error-free expense processing and enables home working with Access Group's Access Expense

Access Expense gives time back to employees and enables home working at Abbeyfield

Abbeyfield, a charity providing housing and support for older people, faced an administratively heavy, error‑prone paper expense process that caused duplicate claims, inconsistent visibility and excessive finance team workload. To modernise expenses and support remote working, Abbeyfield implemented the Access Group’s digital solution — Access Expenses within Access Workspace.

Access Group replaced paper forms with an intuitive app and automated expense module, enabling staff to snap and store receipts, submit claims remotely, and giving finance full visibility. The Access Group solution greatly reduced duplication of effort, mitigated error risk, returned time to employees and the finance team, and enabled home working during the pandemic while providing data to inform updated expense policies.

Abbeyfield

Ben Stark

Project Officer for Continuous Improvement