Case Study: Aberdeen Cyrenians achieves scalable donor management and improved fundraising efficiency with Access Group's thankQ

Aberdeen Cyrenians to support future growth with Access thankQ

Aberdeen Cyrenians, a long‑established charity supporting people who are homeless in Aberdeen, faced rapidly growing donor volumes and fragmented data managed in spreadsheets, which caused duplicate contacts, errors and difficulty following up. To address this, they selected Access Group’s thankQ fundraising CRM to improve donor relationship tracking and data management.

Access Group implemented thankQ to replace the spreadsheets, consolidating donor records, reducing duplication and streamlining workflows to improve efficiency and follow‑up. The solution has made it easier to manage rising donor volumes and is scalable for forecasted future growth, helping Aberdeen Cyrenians maximise the effectiveness of their fundraising activity.

Aberdeen Cyrenians

Scott Baxter

Deputy Chief Executive