Case Study: Leading local law firm Shepherd Harris boosts client referrals and accelerates service with Access Group

65-Year-Old Local Law Firm Embraces Technology for Generating Client Referrals

Leading Local Law Firm (the 65‑year‑old Shepherd Harris in Enfield Town) relied heavily on client referrals and faced growing pressure to deliver faster, more responsive service while protecting staff work–life balance. To replace manual accounts and disparate processes and to speed case handling and communications, they adopted an integrated practice management solution from Access Group covering accounts, case management, time recording and Land Registry integrations.

Access Group implemented a single, cloud‑accessible system that unified accounts, case management, time recording and third‑party integrations, enabling staff to work remotely with “no downtime,” eliminate double data entry and send documents electronically in seconds rather than scanning. The result was faster client responses, improved productivity and better staff work–life balance — measurable benefits included elimination of manual duplicate entry and significantly reduced document turnaround times using Access Group’s platform.