Case Study: a leading food distributor achieves real-time customer profitability insights with Accelytics' Anaplan cost-to-serve model

a leading food distributor gains real-time cost-to-serve insight across 25,000+ doors with Accelytics

The customer, a leading food distributor in the United States, faced the challenge of identifying the costs for specific customers across its vast operations. With over 25,000 customer doors and data spread across multiple systems, they lacked the real-time insight needed for expense planning and customer negotiations. They partnered with vendor Accelytics to develop a Cost-to-Serve model using the Anaplan platform.

Accelytics built a custom Anaplan application that disaggregated operating expenses using key cost drivers like deliveries and invoices to create customer door-level P&L statements. The solution provided the distributor with a powerful tool to identify unprofitable customers and fuel executive decision-making. As a result, the company gained real-time visibility into customer performance, enabling them to target improvements to adjusted EBITDA, negotiate from an informed position, and make strategic decisions about customer profitability.