Case Study: a leading import export company enhances customer service with Accely AMS

Leading Import Export Company - Customer Case Study

A leading import export company, a major supplier of structural steel products in the MENA region, faced challenges with complex and disconnected planning processes. Their goal was to establish a unified operational framework to enhance decision-making, inter-departmental collaboration, and data quality. To address these issues, they partnered with Accely for its Application Management Services (AMS) for SAP.

Accely implemented a comprehensive AMS solution, upgrading the company’s system to SAP S/4HANA 2021 and integrating various modules including HR and SuccessFactors. This consolidated the company's operations into a single core ERP system. The results were significant, including a 45% reduction in Total Cost of Ownership, a 52% reduction in deployment time, and improved operational efficiency, leading to enhanced customer satisfaction through more reliable product delivery.