Case Study: a engineering products manufacturer boosts performance with SAP AMS from Accely

An Engineering Products Manufacturer Boosts Performance with SAP AMS

A major engineering products manufacturer, a global leader in high-precision fasteners and technical springs, faced challenges with user unfamiliarity with its SAP system, insufficient change control, and data loss during client refreshes. To address these issues hindering its operational workflow, the company partnered with vendor Accely for its SAP Application Management Services (AMS).

Accely implemented a comprehensive support solution, resolving 250-300 support tickets monthly and providing continuous AMS support for the on-premise SAP system. The results included a 40% decrease in deployment time, a 55% reduction in total cost of ownership (TCO), and a 60% boost in operational efficiency, leading to minimized downtime and a significantly enhanced user experience.