Case Study: GBS Group achieves increased efficiency and reliable time tracking with Accelo ServOps

Why Accounting Firms Are Increasing Productivity Using ServOps

GBS Group, a full-service accounting, tax and business consulting firm founded in 2000 that specializes in helping Hispanic entrepreneurs and international companies, was struggling with inefficient operations. Relying on CS Professional Suite plus Excel spreadsheets and multiple disparate tools, the team could not accurately track billable vs. non-billable time, communicate effectively, or manage high-volume deadlines without risking client penalties.

GBS Group implemented Accelo’s Service Operations (ServOps) with email integration to centralize client information, streamline time tracking and improve visibility across the team. The result: reduced administrative work, real-time account visibility for managers and staff, fewer missed deadlines, and a measurable increase in efficiency and profitability.

GBS Group

Jorge Fernandez

Chief Financial Officer