Case Study: SupportMyMac achieves profitable growth and workflow efficiency with Accelo

SupportMyMac boosts recurring work and keeps KPIs updated in real time with Accelo

SupportMyMac, a Canadian IT firm, faced challenges due to using too many disconnected tools, leading to inconsistent invoicing, an inability to log service calls on the go, and a lack of data visibility. This disorganized system posed a risk to their reputation and left founder Sam Arseneau unsure if the business was leaving money on the table. They attempted to build their own homegrown database but realized a professional service automation (PSA) platform from a vendor like Accelo would be a smarter investment.

The solution was implementing Accelo's integrated platform for ticketing, project management, invoicing, and retainers. This provided the automation, visibility, and flexibility they needed. As a result, SupportMyMac noticeably increased recurring work and decreased time spent on administrative tasks. Accelo's data allowed leadership to make better-informed decisions on contract profitability and annual rate increases, driving growth for the business.

SupportMyMac