Case Study: SDTEK achieves full visibility and streamlined recurring contracts with Accelo

SDTEK - Customer Case Study

SDTEK is a San Diego–based managed service provider founded in 2007 that helps small businesses use IP technology to boost productivity. By 2012 the team was juggling more than five disparate applications, wasting time switching between tools, lacking visibility into non‑billable vs. billable hours, and unable to properly manage recurring service contracts—while clunky, outdated PSA options offered poor usability.

Implementing Accelo gave SDTEK a single platform that eliminated app switching, added reliable time tracking and timers, and streamlined recurring contracts with a retainers module, while integrating with QuickBooks, MAXfocus and MailChimp. The result: full visibility into tasks, projects and utilization, stronger accountability across the team, faster billing and retainer management, and the ability to capture all billable and non‑billable time as the business scales.

SDTEK

Scott Starost

Founder & CEO