Case Study: WSOL achieves 20% increase in billable utilization with Accelo

How WSOL used smart technology to work faster, earn more, & do it all with confidence

WSOL, a Chicago-based agency founded over 20 years ago, struggled to scale operations as client work grew. Attempts to repurpose Salesforce and then stitch together specialist tools (AtTask, Basecamp, Trello, JIRA) left the business disconnected and inefficient, causing significant lost billable time—effectively a day of revenue each week.

WSOL adopted Accelo, an all-in-one platform that provided retainer management, integrated communication (Exchange integration), project and invoicing automation, and a Utilization Dashboard for workload visibility. The change made invoicing about 75% more efficient, increased billable utilization by 20%, recovered previously lost billing time, and gave leadership the insight and confidence to run the business more profitably.

WSOL

Bill Casey

Chief Executive Officer