Case Study: Waypoint achieves a 40% productivity increase and doubles its client base with Accelo

How Waypoint Boosted Productivity by 40% While Doubling Their Client Base

Waypoint (Formerly Ocius Digital) is a Melbourne-based cloud integrator that helps SMBs implement cloud software. As they scaled, Mat Grant and the team found their operations fragmented across WorkflowMax, Pipedrive, Asana, G-Suite/Google Docs and Zapier, creating manual processes, lost billable time and painful scaling issues (Netsuite was considered but ruled out).

By adopting Accelo / Accelo ServOps they centralized contacts, client histories and automated time tracking, exposing profit leakage and eliminating much of their admin. The change replaced five tools, saved about 3 hours per person per day, boosted team productivity by 40%, increased revenue ~25%, doubled their client base and automated roughly 90% of busy work.

Waypoint

Mat Grant

Client Services Director