Case Study: Génesis achieves a 25% productivity boost with Accelo

How The Genesis Group Boosted Productivity by 25% using Accelo

The Genesis Group, which provides software to monitor and enhance two-way radio systems for first responders, was running its operations on a custom CRM and physical filing system. That setup created poor visibility, slow remote workflows, heavy administrative overhead (including pulling developers off revenue-generating work), and no reliable way to document or track customer communication.

They migrated to Accelo’s cloud platform to automate ticketing, centralize communications, trigger alerts, track time and automate renewals. The move enabled international expansion, tighter sales‑support coordination and better reporting — delivering a 25% productivity increase (more than a day a week), faster customer care and projected revenue gains.

Génesis

Mandy Jentes

Maintenance & Total Support Administrator