Case Study: IDS Agency achieves scalable growth and improved efficiency with Accelo

How IDS Agency Successfully Scaled Thanks To Accelo

IDS Agency is a Chile-based growth agency specializing in inbound marketing, inbound sales and growth-driven design. As the business scaled, co-founder Ranya Barakat found the team trapped in five disconnected tools (email, Basecamp, Trello, HubSpot and a time tracker), leaving incomplete data and no clear visibility into whether they were over- or under-delivering, staff capacity, or proper budgeting.

They moved to Accelo’s Service Operations Automation, replacing the fractured tech stack with a single platform that manages retainers, timers, automated task creation, an Activity Stream and Slack integration. In under 10 months IDS increased efficiency, productivity and profitability, eliminated much of the manual work and now expects to save 20–30% of the team’s time through automation.

IDS Agency

Ranya Barakat

Co-Founder