Case Study: Commerce Kitchen achieves streamlined operations and better retainer management with Accelo

How Commerce Kitchen Streamlined their Operations

Commerce Kitchen is a 16-person Denver web development agency serving clients from two-person shops to $500M+ companies. They struggled with fragmented workflows after trying six different systems (Basecamp, Workamajig, Active Collab, Capsule, Zendesk and Pipedrive), which made time tracking, budgeting and retainer rollover cumbersome and time-consuming.

In a few months they implemented Accelo as a single platform, gaining automatic email tracking, integrated CRM and project management, and a flexible Contracts & Retainers module that lets them bank hours and rollover budgets. The result: streamlined internal communication (fewer meetings), clearer time and budget tracking, easier billing and forecasting, and a more fluid process for managing client work.

Commerce Kitchen

Leslie James

MD