Case Study: Core IT achieves 40 Hours Saved Per Month with Accelo

Experienced MSP Team Recovers 40 Hours per Month

Core IT, a Vancouver-based MSP, was looking for a more flexible and client-friendly work management platform after years of frustration with ConnectWise. The team struggled with clunky ticketing, confusing email trails, inefficient project management, and time-consuming workarounds that slowed growth and created billing and communication issues.

Accelo implemented its full platform and migration support for Core IT, using tools like automated email capture, ticketing, retainer management, and project management. With Accelo, Core IT improved customer communication, reduced unnecessary emails, and streamlined billing and support workflows—saving 40 hours per month on billing and freeing up 50% of the help desk manager’s time.

Core IT

Kim Hikichi

President and CTO