Case Study: Core IT recovers 40 hours per month with Accelo

Core IT recovers 40 hours per month with Accelo

Core IT, a Vancouver-based managed service provider, faced significant inefficiencies using ConnectWise for work management. The platform was clunky and inflexible, leading to confusing email trails, poor ticket management, and brutal project management. These challenges caused frequent client misunderstandings and wasted time, prompting the search for a new solution like Accelo.

Accelo provided an intuitive platform with automated email capture and user-friendly ticketing. The implementation streamlined client communication, reduced unnecessary emails, and eliminated manual ticket assignment. Using Accelo saved the team 40 hours on monthly billing and freed up 50% of the help desk manager's time, allowing Core IT to expand usage into sales and project management.

Core IT