Accelo
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Case Study: SupportMyMac achieves greater growth and efficiency with Accelo
A Accelo Case Study
An Intelligent, Flexible Path to Growth
SupportMyMac, a Canadian IT firm serving Apple-based companies and government entities across Canada, needed to replace a patchwork of disconnected tools that caused inconsistent invoicing, missed service-call tracking, and delayed error detection. Founder and CEO Sam Arseneau also wanted better visibility into profitability and client data, and the team was looking for a CRM with time tracking, project management, ticketing, invoicing, and reporting—ultimately finding Accelo.
SupportMyMac implemented Accelo with help from Accelo’s Professional Services team for data cleanup and migration, using the platform’s automation, visibility, and flexible PSA capabilities to streamline operations. With Accelo, the company improved client communication, automated monthly reporting and personalized follow-ups, increased recurring work, and reduced administrative time. Accelo also gave leadership an always-updated KPI scorecard, helping SupportMyMac make better decisions about contract profitability and rate increases.
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SupportMyMac
Sam Arseneau
Founder and CEO