Case Study: Genesis Group achieves 25% productivity gains with Accelo

A Life-Saving Software Company’s Critical Decision

Genesis Group, a software company that supports two-way radio systems for first responders, was struggling with a custom-built CRM and a paper-based filing process. The outdated setup made remote work difficult, buried the team in manual admin, and prevented them from tracking customer issues and communications efficiently.

Accelo implemented its client work management platform to centralize communication, automatically record tickets, track progress, and trigger alerts and renewals. With Accelo, Genesis Group improved visibility and customer care, opened a new London support office, and increased productivity by 25%, with faster reporting and major time savings on repetitive tasks.

Genesis Group

Mandy Jentes

Maintenance and Total Support Administrator