Case Study: Columbia Colstor Inc. achieves improved operations and customer satisfaction with Accellos

World’s 16th largest refrigerated warehouse company selects AccellosOne Enterprise 3PL to help improve operations and increase customer satisfaction

Columbia Colstor Inc, a major refrigerated warehouse and third-party logistics provider, was struggling with an outdated warehouse management system that had failed to support its complex cold-storage operations and could not be successfully rolled out across its warehouses. The company needed a solution that better fit 3PL requirements, improved customer service, and reduced the risk of unsupported software, so it evaluated vendors including Accellos.

Accellos implemented AccellosOne Enterprise 3PL, a hosted warehouse and 3PL solution, along with eVista for customer visibility. The rollout delivered fast results: one warehouse went live smoothly, productivity rose by 500 pounds per man-hour within 30 days, inventory accuracy reached 99.999%, and customer service calls dropped 15 to 20 percent. Columbia Colstor Inc also reported easier implementation, stronger process control, and better customer satisfaction thanks to Accellos.

Columbia Colstor Inc

Blake Barthelmess

Director of Global Technology Services and Business Process Management