Case Study: Ten Thousand Villages achieves faster, deadlock-free order fulfillment with AccellosOne WMS from Accellos

Leading fair-trade retailer relies on AccellosOne Warehouse Management System (WMS) to manage inventory and fulfill orders to over 350 retail locations

Ten Thousand Villages, a leading fair-trade retailer with more than 350 retail locations, was struggling with warehouse deadlocks that caused delays in order processing, invoicing, and returns during its busiest season. The company needed a faster, more responsive warehouse management solution, and turned to Accellos and its AccellosOne Warehouse Management System (WMS).

Accellos implemented AccellosOne WMS to streamline warehouse operations and improve performance across handheld picking, shipping, and order fulfillment. The solution went live one day ahead of schedule and under budget, eliminated deadlocks, sped up picking, and reduced the need for temporary seasonal labor. Ten Thousand Villages reported that deadlocks were “nil” and overall productivity improved significantly.

Ten Thousand Villages

Leonard Wolf

IT Director