Case Study: WOW! Business achieves SLA-grade Carrier Ethernet over DOCSIS with Accedian Networks

WOW! Business Leverages Accedian Solution to Integrate Business Services Over DOCSIS With SLA-Grade Commercial Carrier Ethernet Portfolio

WOW! Business, a regional provider of Carrier Ethernet, hybrid-cloud and high-speed internet serving about 38,000 commercial customers, needed a way to offer SLA‑grade commercial services over its DOCSIS cable plant. The challenge was delivering assured QoS and enterprise-grade SLAs in a cost‑sensitive BSoD market where DOCSIS 3.x modems lack integrated performance monitoring and traditional NIDs are too expensive for many SMB sites, while also providing unified SLA reporting across both cable and fiber connections.

WOW! deployed Accedian’s integrated performance assurance platform—combining virtualized CPE modules and NIDs—to add carrier‑grade monitoring, automated provisioning, remote turn‑up testing, continuous per‑second performance measurement, and proactive fault isolation from a single portal. The solution enabled assured DOCSIS data rates up to 300 Mbps with enterprise SLAs, faster MTTR and scalable operations, and positioned WOW! to expand wholesale Carrier Ethernet‑over‑DOCSIS, support IoT initiatives, and pursue higher uptime targets.

WOW! Business

Brad Cheedle

Senior Vice President of Business Services