Case Study: T-Systems achieves 360° end-to-end visibility and faster incident resolution with Accedian Networks' SkyLIGHT PVX

T-Systems - Customer Case Study

T-Systems, a global, vendor-independent provider of digital communications and technology services and subsidiary of Deutsche Telekom, was operating three large data centers in South Africa and expanding its cloud hosting offerings. As complexity grew, its existing monitoring tools could not provide the full visibility or root-cause analysis needed to be agile, resolve incidents quickly, or manage both network and application performance across environments.

By deploying Accedian’s SkyLIGHT PVX, T-Systems gained unified, real-time 360° visibility across network, application and web service traffic (North/South and East/West), enabling proactive monitoring, faster root-cause identification, and shorter resolution times. The single integrated solution replaced multiple point tools, delivered strong ROI through accelerated troubleshooting, improved customer satisfaction, and gave both Level 2/3 teams and the helpdesk actionable dashboards and forensic insights.

T-Systems

Andre Viljoen

Datacenter Operations Manager