Case Study: Splitpoint Solutions achieves faster incident response and shortened resolution times with Accedian Networks (PerformanceVision)

Splitpoint Solutions - Customer Case Study

Splitpoint Solutions, a South African network services firm that specializes in network and application performance analysis and troubleshooting, was challenged by increasingly complex, virtualized and highly switched environments. Traditional packet-tapping approaches and under-resourced in‑house tools left customers facing prolonged performance crises and made it hard for engineers to get the “helicopter view,” historical baselines and fast access to detailed metrics needed for rapid resolution.

Splitpoint implemented PerformanceVision with TAPs, aggregators and virtual/capture appliances feeding a single datastore to provide a single-pane view, automated reporting, alerting and remote management under a fixed monthly service. The deployment shortened resolution times, gave engineers instant access to history and deep troubleshooting data, improved service reactivity for clients like Sasol (which extended a one-year trial into a five-year contract), and benefited from responsive vendor support and rapid product evolution.

Splitpoint Solutions

Brett Airey

General Manager