Case Study: EASI achieves rapid root-cause identification and improved SLA performance with Accedian Networks

EASI - Customer Case Study

EASI is a 100% Belgian SaaS and critical hosting provider with about 200 staff and 225 cloud customers, committed to strict SLAs and end-to-end service quality. They faced a persistent, intermittent slowness affecting a SaaS customer that remained unresolved after six weeks of troubleshooting with traditional tools (SNMP, logs, Wireshark and alternatives like SolarWinds/ManageEngine).

After testing Performance Vision, EASI identified the root cause within hours. PV now provides 24/7 KPIs and is used by systems and development teams for baselining, pre/post-release checks and pinpointing bottlenecks; the platform is non-intrusive, scalable and easy to implement, backed by training and support, enabling faster troubleshooting, improved SLA performance and a new on‑prem service to help customers migrate to the cloud.

EASI

Jean-Michel Block

Managing Partner