Case Study: CGI Brazil achieves 360° network and application visibility and faster MTTR with Accedian Networks' SkyLIGHT PVX

CGI Brazil - Customer Case Study

CGI Brazil, the Brazilian arm of global IT services firm CGI (founded 1976 with 70,000+ professionals), faced rapid growth in its cloud hosting business and needed to automate and scale network performance monitoring. Frequent help-desk calls about degraded user experience—often caused outside CGI’s infrastructure—made rapid root-cause identification essential to lower mean-time-to-resolution (MTTR), avoid “finger pointing,” reduce churn, and protect customer relationships and revenue.

By deploying Accedian’s SkyLIGHT PVX, CGI Brazil gained real-time, 360° visibility across network, applications, and web services, enabling proactive monitoring and fast isolation of issues—including those in customers’ cloud environments. PVX replaced legacy analyzers, extended from data center to network and managed hosting teams, improved availability and productivity, accelerated MTTR, increased customer satisfaction and ROI, and became a key data source for CGI Brazil’s data lake.

CGI Brazil

Vinicius Silva Teixeira

IT Manager