Case Study: Audatex achieves 360° visibility and significantly reduced MTTR with Accedian Networks' SkyLIGHT PVX

Audatex - Customer Case Study

Audatex (AUTOonline), a Solera Group company and market leader in SaaS solutions for the used and damaged vehicle market with operations in 70+ countries and 75,000 customers, faced slow Mean Time to Resolve (MTTR) and limited insight from existing network monitoring tools. The company needed continuous, historical traffic and performance data plus full 360° visibility from the network layer through to applications and web services to improve troubleshooting and change management.

By deploying Accedian’s SkyLIGHT PVX, Audatex gained proactive, end-to-end performance monitoring that quickly pinpoints fault origins, shortens resolution times, and lowers total cost of ownership. The solution delivered real-time, transactional visibility across network and application layers, improved collaboration between infrastructure and application teams, accelerated migrations and ticket handling, and reduced MTTR from days or weeks to hours in critical incidents.

Audatex

Marcus Bienengräber

Leader of Datacenter Operations