Case Study: a leading digital communications company achieves 99.99% KPI performance with Accace's shared services centre takeover

a leading digital communications company and global mobile network operator boosts efficiency by 10% with Accace

The customer, a leading digital communications company and global mobile network operator, engaged vendor Accace to take over and manage its shared services centre. The challenge involved integrating a large team and improving the efficiency and control of its multinational accounting and compliance processes.

Accace successfully took over the shared services centre in the Czech Republic, integrating a team of nearly 40 employees. By leveraging its technology and redefining activities and responsibilities, the vendor increased efficiency by 10%, decreased the error rate by 75%, and ensured better control. Accace consistently met 99.99% of KPIs every month and managed comprehensive accounting services for the customer across multiple countries.