Case Study: Kiwi.com streamlines airline information management with Acai Travel's AI Travel Agent

Kiwi.com streamlines airline info across 600+ airlines with Acai Travel

Kiwi.com, a leading travel-tech company, faced the significant operational challenge of manually managing and keeping accurate the immense volume of constantly changing airline supplier information for over 600 carriers. This process was time-consuming and prone to errors, which risked inefficiencies and lower quality customer support. To address this, they turned to Acai Travel's AI Travel Agent.

Acai Travel's solution used AI-powered Supplier Helpers to automatically update and manage airline information, eliminating the need for manual tracking. This integration via API allowed Kiwi.com to embed the tool directly into their platform. The results included faster customer response times, a reduced manual workload for teams, and greater accuracy in data, leading to fewer customer service issues and better overall support.

Kiwi.com