Case Study: Notable reduces after-call work by 25% with Abstrakt

Notable reduces after-call work by 25% with Abstrakt

Notable, a fintech company partnering with the real estate industry, struggled with a lack of visibility into customer conversations. Their servicing and collections team faced challenges with inconsistent call documentation and could only manually review a small fraction of calls for quality assurance. To address these issues, they turned to Abstrakt for its call intelligence solution.

By implementing Abstrakt, Notable automated its call review and documentation processes. The solution automatically evaluates every call, generates detailed summaries, and provides comprehensive insights. This allowed Notable to reduce agent after-call work time by 25%, improve call note quality by 3x, and increase call auditing coverage from less than 5% to 100%, ensuring compliance and operational efficiency as they scale.

Notable