Case Study: MJR Capital Services boosts revenue collection and compliance with Abstrakt

MJR Capital Services cuts agent onboarding time by 87.5% with Abstrakt

The customer, MJR Capital Services, faced challenges in delivering consistent agent training and coaching, which hindered revenue collection and compliance. With only 5-10% of calls being monitored, they lacked visibility and needed a solution to navigate Canada's evolving compliance landscape. They turned to the vendor Abstrakt for its AI-powered call auditing and coaching tools.

By implementing Abstrakt, MJR Capital Services achieved significant results. The solution provided 100% call coverage with AI-generated summaries, eliminating agent bias. This led to an 87.5% reduction in agent onboarding time, a 67% increase in revenue for new collectors, and a 377% increase in RPCs converted to PADs. Abstrakt enabled the customer to maintain compliance and improve performance.

MJR Capital Services