Case Study: Industrial Services rescues failed Salesforce Field Service and cuts contractor licensing with Abstrakt Solutions

Industrial Services rescues Field Service and tracks 75-100 workers license-free with Abstrakt Solutions

Abstrakt Solutions helped an industrial-services firm that was struggling with a failed Salesforce Field Service implementation from a previous partner. The unusable system, which had cost over $100,000, had broken multi-day scheduling and required expensive licenses to track nearly 100 field workers.

The solution from Abstrakt Solutions included creating a custom Labor Resource object to track contract workers without licenses and fixing the multi-day scheduling configuration. Within a 20-hour engagement, they rescued the prior build, eliminated licensing fees for 75-100 laborers, and restored the client's confidence in the system.