Case Study: a scent-marketing manufacturer achieves territory-aware field inventory control with Abstrakt Solutions and Salesforce Field Service

A Scent-marketing Manufacturer supports 40+ divisions with Abstrakt Solutions

A scent-marketing manufacturer faced a challenge where its field technicians could select inventory from any territory, causing inaccurate counts. There was also no efficient way to handle defective products or transfers in the field, and creating cases required manual data entry that was prone to errors. The company engaged Abstrakt Solutions for a Salesforce Field Service implementation to address these issues.

Abstrakt Solutions designed streamlined mobile flows that restricted technicians to only view and consume inventory from their own assigned territories. They created a unified process for transferring stock and automated case creation to populate data directly from work orders. The solution was validated against the company's ERP before a successful rollout, resulting in enforced territory-based inventory visibility and a more efficient field service process for over 40 divisions.