Case Study: a packaging-automation manufacturer streamlines field service scheduling with Abstrakt Solutions and Salesforce Field Service

A Packaging-automation Manufacturer streamlines 37 work types with Abstrakt Solutions

Abstrakt Solutions helped a packaging-automation manufacturer overcome a challenge with its field service operations. The client was manually scheduling technicians through Outlook calendars, leaving its Salesforce Field Service system unconfigured and unused. This made it difficult to manage complex, multi-day installations that required technicians with specific machine skills across large territories.

The solution implemented by Abstrakt Solutions involved configuring the Salesforce Field Service scheduler to automate appointment creation from work orders and intelligently assign territories by address. They established skills-based resource management across 37 work types and provided a visual Gantt chart for dispatchers. This enabled precise skill-matching for multi-day jobs and eliminated manual scheduling, positioning the field service team to scale efficiently.