Case Study: a fast-growing synthetic-DNA manufacturer cuts support time 30% with Abstrakt Solutions’ Service Cloud AI agents and MuleSoft integration

a fast-growing synthetic-DNA manufacturer cuts support time 30% with Abstrakt Solutions

A fast-growing synthetic-DNA manufacturer was struggling with an overwhelmed three-person support team, where one person handled 90% of cases. Their administrator was also manually moving payment data between Salesforce, NetSuite, and Stripe. To address these scaling challenges, they engaged Abstrakt Solutions.

Abstrakt Solutions implemented Salesforce Service Cloud with AI agents powered by 19 knowledge articles and integrated their systems using MuleSoft. This solution automated response drafting and payment syncing, which saved the support team 30% in handling time and completely eliminated manual payment entry. The vendor provided the customer with a scalable framework to handle future growth without adding headcount.

a fast-growing synthetic-DNA manufacturer