Case Study: Whirlpool achieves 21% lower training costs and higher customer satisfaction with Absorb LMS

Whirlpool cuts training costs 21% and boosts First Call Completion with Absorb LMS

Whirlpool, a global appliance manufacturer, needed to improve the performance of its frontline service technicians. To achieve this, they partnered with Absorb LMS to replace broad, generalized training with a more targeted, data-driven approach for upskilling.

The solution implemented by Absorb LMS provided personalized learning paths for technicians. This resulted in a 14% improvement in First Call Completion and an 8.2% increase in customer satisfaction. Furthermore, by shifting to a blended training model, Whirlpool reduced its training costs by 21% year-over-year with Absorb LMS.

Whirlpool