Case Study: When I Work achieves $32,000 in ramp-up cost savings and faster onboarding with Absorb LMS

When I Work uses Absorb LMS to make the shift to remote-first

When I Work, a Minneapolis-based SaaS provider of scheduling, time tracking and payroll tools used by hundreds of thousands of businesses and millions of workers, shifted to a remote-first model in 2020. Virtual Zoom training proved too slow and inconsistent for frequent product updates, so the company needed a way to reduce ramp-up time and cost while keeping customer-facing teams product-expert and maintaining customer satisfaction.

They implemented Absorb LMS, built strategic curriculum paths with Absorb Create, auto-enrolled new hires, and created a dedicated training role to scale learning across Care, Sales and Success. The program saved more than $32,000 in ramp-up costs in year one, supported hiring and onboarding of 20+ Customer Care agents over two years without sacrificing expertise or customer experience, and enabled asynchronous training that preserves availability and a consistent brand voice.

When I Work

Jenny Roselyn

Training Manager