Case Study: Vivint reduces technician training time and improves compliance with Absorb LMS

Vivint cuts technician training time by 60% with Absorb LMS

Vivint, a smart home security company and an NRG Energy company, faced challenges with its custom learning software in managing compliance training and employee onboarding efficiently. Seeking to strengthen reporting and improve engagement post-acquisition, Vivint turned to Absorb LMS and Absorb Engage for a more robust learning and development platform.

By implementing Absorb LMS, Vivint dramatically streamlined its training processes. The solution automated compliance enrollment and linked system access to training completion. This led to significant results: field technician eLearning hours dropped from 24-25 to 8-10 hours, and new technician time to production fell from 68 to 39 days. Absorb also enabled faster course deployment and empowered managers with better administrative controls.

Vivint