Case Study: The Toro Company improves customer satisfaction with Absorb LMS

The Toro Company boosts customer satisfaction in 6 months with Absorb LMS

The Toro Company, a global leader in outdoor equipment manufacturing, sought to improve customer satisfaction by enhancing the training for its service distributors. To address this challenge, they partnered with vendor Absorb LMS to develop and power a new certification program.

Using Absorb LMS, Absorb Analyze, and Absorb Engage, The Toro Company automated learning paths and made training more accessible. The solution implemented by Absorb LMS led to over three-quarters of learners being enrolled within six months, resulting in improved service metrics, faster repair times, and a direct boost in customer satisfaction.

The Toro Company