Case Study: COLA (world’s largest provider of laboratory compliance and certification programs) achieves higher revenue, improved customer satisfaction, and greater admin efficiency with Absorb LMS

Moving from an Open-Source Platform to Absorb LMS

COLA implemented an open-source LMS with outside consultants to sell and deliver global eLearning via eCommerce, expecting lower costs and greater flexibility. The platform failed to meet requirements, allowed clients to bypass payment, required excessive maintenance ($500–$1,000/week plus significant internal staff time), slowed course publishing, increased support incidents, and eroded sales—yet could not be shut down without disrupting customers.

After a lengthy transition, COLA selected Absorb LMS for its cost, reliability and built-in eCommerce. Since the switch they’ve seen higher course revenue, record-low support incidents and peak customer satisfaction, more new and repeat buyers, faster course deployment (hours instead of days), and much less admin overhead—delivering strong ROI and supporting continued growth.

COLA